Terms and Conditions
Conditions of Use
Theses conditions apply whether a contract has been made verbally or in writing.
The hirer acts on behalf of all the passengers traveling on the vehicles. If the hirer is a company,
groups or partnership, an individual must be named as a responsible person. The hirer is
responsible for the actions and decisions of all the other passengers on bored including any
additional costs incurred in performing the contract, whether or not they actually travel with the
If the hirer is not going to travel with the party, a representative must be chosen, and the
company informed prior to the hire-taking place. The company will only accept instructions from
the hirer on their nominated representative.
Where a copy of these conditions has been given to the hirer at any time, or the hirer has been
advised verbally of all significant terms, making a booking will be deemed to signify acceptance of
them. Where the hirer makes a booking before receiving these conditions and without being
advised verbally of all significant terms, the hirer may cancel the contract without liability to the
operator within 48 hours of receiving these conditions.
Otherwise, the hirer will be deemed to accept these conditions.
Quotations are given on the basis of the direct route and on information provided by the hirer. The
route used will be at the discretion of the company unless the hirer in which case it will be clearly
shown on the confimation has particularly specified it.
All quotations are given subject to the company having available a suitable vehicle at the time the
hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified.
Quotations are given for coach and driver only. Any additional charges will be separately
identified and will the hirer’s responsibility unless otherwise specified.
Use of the vehicle
The hirer cannot the right use of the vehicle between outward and return journey’s, nor that it will
remain at the destination for the hirer’s use unless this has been agreed with the company in
Route and time variation
The company reserves the right to levy additional charges for additional mileage or time agreed.
The charges will be pro rata and in accordance with the formula used for the original booking
The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility
of ensuring the hire keeps to the hours and times agreed by the company.
Neither the hirer nor the passengers shall delay or otherwise interrupt the journey in such a way
that the driver is at risk of breaching regulations relating to driving and duty time. If any breach is
likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside
the hirer. The calculation of any additional costs will be as in condition 4.
The company will, at the time of booking, agree and specify the legal seating capacity of the
vehicle to be supplied. The hirer must not load the vehicle beyond the capacity.
Conveyance of animals
On a private hire, no animal (other than guide dogs and hearing dogs notified to the company in
advance) may be carried on any vehicle without prior written agreement from the company.
Normally, written confirmation by the company is the basis for the acceptance of hire or for a
subsequent alternation to its terms.
Any deposits must be paid by the stated, and payment in full must be made before the start of the
hire unless otherwise agreed by the company. The company reserves the right to add interest at
the 4% per annum above the base rate of the Royal Bank of Scotland, calculated on a daily
basis, from the date by which payment should been made.
Cancellation by hirer
If the hirer wishes to cancel any agreement, the following scale of changes will apply in relation to
the total hire charge.
Single vehicle: More than one vehicle
10 days or more None 50% of hire
6-9 days 10% of hire 60% of hire
3-5 days 25% of hire 70% of hire
1-2 days 50% of hire 80% of hire
Day of hire before arrival of coach at departure point Minimum 85% of hire Minimum
85% of hire
At or after arrival of coach at departure point. 100% of hire 100% of hire
The cost of accommodation, meals and theatre tickets that have already been purchased by
the company at the request of the hirer, will be charged to the hirer, plus any administration
charges incurred by the company.
Cancellation due to inclement weather conditions will be charged as above.
Theatre tickets or other such as ancillary service, once purchased are not returnable and must
be paid in full.
Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of
labour or on the happening of any event over which the company has no control (including
adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed
conditions unilaterally, the company may, be returning all money paid and without further or other
liability, cancel the contract.
Vehicle to be provided
The company reserves the right to provide a large vehicle than that specified at
no additional charge unless any extra seats are used in which case additional pro rata charge will
be made to the hire change.
The company reserves the right to substitute another vehicle (including those of
other operators) or ancillary facilities for all or part of hiring subject to such substitutes being of at
least equivalent quality.
Breakdown and Delays
The company gives its advice on journey time in good faith. However, as a result of breakdown of
traffic congestion, or other events beyond the reasonable control of the company, journeys may
take longer than predicted and in those circumstances the company will not be liable for any
inconvenience suffered by the hirer as a result.
Where the company hires a vehicle from other operators at the request of the hirer and where the
company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or
any services provided by another supplier, it does so as agent for and on behalf of the hire. Any
items and conditions imposed by such other suppliers through the company shall, insofar as they
are supplied to the hirer, be binding on the hirer as if he had directly contracted such services and
the hirer shall indemnify the company against any loss, claim, damage or award in respect of a
breach of such supplier’s terms and conditions brought about by the hirer’s action.
Package Travel Regulation
If the hirer organizes other elements of a package in addition to the provision of transport, the
hirer may be defined as an organizer or a retailer for the purposes of the package travel, package
holidays, and package tours regulations 1992 and as such may be required to comply with the
provisions of those regulations.
In this instance, the company cannot accept any liability that may be incurred for losses or
damage that it would otherwise accept under the terms of those regulations.
The hirer accepts responsibility for establishing whether they are so defined, and the company
cannot liability for losses or damage incurred that should have been the responsibility of the hirer
if the hirer was legally defined organizer or retailer.
Where the company agrees to act as an organizer or retailer, it will issues separate conditions of
trading relating to its liabilities and responsibilities under the regulations.
Our European journey’s, the organizer maybe liable for Vat payments in some countries and it is
the organizers responsibility to ensure that these payments are made.
All vehicles hired by the company are subject to restrictions on carrying luggage
for statutory safety reasons. The hirer accepts that the driver shall be the stole judge as to
whether and to want extent passengers’ property is carried. Large bulky items may not be able to
be carried, and the hirer should take all steps to notify the company in advance of such
The company accepts any personal property of the hirer and their passengers on the
understanding that it will take all reasonable steps to avoid loss or damage. The hirer should
notify the company or the driver if items of exceptional value are to be carried on the vehicle. It’s
the hirer’s responsibility to minimize risk of loss when property is left unattended.
The company’s liability for loss and damage to property, however caused, is
limited to £50 per bag, case of package with an overall limit of £100 [overall claim value]
maximum per passenger. It’s the responsibility of the hirer to ensure that items over the value are
insured separately for loss and damage.
The limited in this section do not apply to personal injury claims.
All articles of lost property recovered from the vehicle will be held at the
company’s premises where the vehicle is based, and will be subject to the current public services
vehicle [lost property] regulations. The company will provide details of this legislation on request.
On continental hires its important that all customer luggage is clearly labeled,
even hand luggage and that no baggage is carried for third party.
Conduct Of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such
may remove any passengers whose behavior prejudices safety or is in breach of the public
service vehicle. [Conduct of drivers, inspectors, conductors and passengers] regulations 1990.
Theses regulations set out certain rights responsibilities on all parties.
Where the hire is to a sporting event, the hirer should be aware of the legal
requirements relating to alcohol, contained in the sporting event (control alcohol) Act
1985 as amended and the conditions of entry to racecourses as laid down by the race course
In the event of a complaint about the company’s services, the hirer should endeavour to seek a
solution at the time by seeking assistance from the driver or from the company. If this has not
provided a remedy, complaints should be submitted in writing and within 14 days of the
completion of the hire. The company will acknowledge all complaints within 14 days and will
normally reply fully within 28 days.
No bill, poster or notice is to be displayed on any vehicle without the written consent of the
Refreshments and Alcoholic Drinks.
Other than on a vehicle fitted expressly for that purpose, food [except confectionary] and drink
[including alcoholic beverages] may not be consumed on the vehicle without prior written consent
from the company.
Once a confirmation has been issued to the hirer, providing there are 30 days prior to the
departure date, the company reserves the right to pass on increases in the cost of fuel, taxes
imposed by the governments of the UK and other countries to be visited during the journey, road
tolls, and foreign currency. No surcharges will be levied within 30 days of departure. On
notification of such charges, the hirer may cancel the booking subject to the scale of cancellation
charges shown in paragraph 10. The liability of the company will be limited to the cost of the hire
and any ancillary services supplied.
We have been using Abacab Coaches for several years and have always found them to be extremely dependable and competitively priced. They are always the first company we call